Deployment Policy
cloudX provides managed digital infrastructure services under a professional-engagement model. All project deliveries are governed by the following operational standards:
- Project timelines are calculated from the date 100% of required brand assets, professional details, and functional requirements are provided.
- Strategic changes requested after the initial architectural phase has been approved are subject to separate technical consultation fees.
- Services are delivered based on the selected package tier; additional features outside the defined scope require a new service agreement.
Financial Terms
To maintain high-availability server resources and dedicated development hours, the following payment protocols apply to all clients:
- All payments, including initial deposits and final settlements, are strictly non-refundable under any circumstances once service engagement begins.
- Development fees cover the initial construction of the asset; annual infrastructure fees cover the recurring cost of digital presence.
- Invoices not settled within 7 business days of the due date are subject to automated service suspension to prevent resource overhead.
Infrastructure Renewal
Web Addresses (Domains) and Cloud Hosting environments are maintained through annual subscription cycles to ensure uptime and security:
- Renewal of cloud infrastructure is the responsibility of the client to ensure uninterrupted digital operations.
- Expiry of a domain or hosting plan results in the immediate cessation of the website’s public accessibility and related email services.
- Failure to renew infrastructure within the registry-defined grace period may result in permanent loss of the domain name or server data.
Governance & Support
Managed systems are provided for administrative independence. Professional technical oversight is maintained through the following guidelines:
- The client assumes responsibility for the legality and copyright compliance of all materials provided for publication.
- Ongoing professional technical support for structural updates or backend modifications is provided as a separate professional service.
- Operations are conducted in compliance with the digital regulations of the jurisdiction of the People's Republic of Bangladesh.